Refund and Returns Policy

1. Returns

At Anexa-Tech IT Limited, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may request a return subject to the following conditions:

1.1 Eligibility for Returns

• You may request a return within 2 days of receiving your order.
• The item must be in its original condition, unused, and in the same packaging as received.
• The item must be accompanied by proof of purchase, such as a receipt or order confirmation email.

1.2 Return Process

To initiate a return, please contact our customer support team at info@anexa-tech.com or 0113 337 247 with your order number and reason for the return. Our team will provide you with instructions on how to return the item.

Please note that the customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

1.3 Return Exceptions

Certain items are not eligible for return due to hygiene reasons or regulatory restrictions. These items include but are not limited to:

• Personal hygiene products (e.g., earphones, headphones)
• Software or digital downloads
• Items that have been personalized or customized

2. Refunds

2.1 Eligibility for Refunds

Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original payment method. Refunds are subject to the following conditions:

• Refunds will be issued within 7 business days of receiving the returned item.
• The refunded amount will exclude any shipping charges paid at the time of purchase, unless the return is due to an error on our part or a defective item.

2.2 Refund Process

If your return is approved, we will process the refund to your original payment method within the specified time frame. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

3. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer support team to arrange for an exchange. Exchanges are subject to availability, and additional shipping charges may apply.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately with photos of the damage or defect. We will assess the issue and provide you with further instructions on how to proceed, which may include a replacement, refund, or repair.

5. Contact Us

If you have any questions or concerns about our returns and refund policy, please contact our customer support team at 0113 337 247. We are here to assist you and ensure your shopping experience with Anexa-Tech IT Limited is a pleasant one.